Terms and Conditions
Methods of Payment:
Payments through PayPal and Google Checkout
We accept all major credit cards: Visa, MasterCard, American Express, Discover
We accept CarCareOne credit card, Cashier’s Checks, Money Orders
Cash on Pick-Up and Cash on Delivery (COD reserved for our commercial customers only)
All Cashier Checks and Money Orders must be mailed to the address below:
RTW Wheels. 10040 Bissonnet St.Houston, Texas, 77036
Toll Free: 1-866-889-4671
Locations and Services
- Continental US – UPS Ground service
- Alaska, Hawaii, Puerto Rico – UPS Ground service (additional charges may apply) or USPS Priority Mail.
In most cases, we process merchandise for shipping within 24 hours of receiving clear payment or Purchase Orders. Shipping cut-off time is 1:00 p.m. Mondays through Fridays.
- FREE SHIPPING within the Continental US for any OEM Wheel over $99.00
- Shipping costs are displayed per item.
- We ship only to physical addresses – There is no shipping to P.O. Boxes.
Sales Tax will be charged to residents of the State of Texas, unless customer has a Commercial Resale Certificate on file in our offices.
Return and Exchange Policy
At RTW OEM Wheels, we take pride on our Old Fashioned customer service. We strive to maintain our customers 100% satisfied with our products and services. That is why we offer a Lifetime Warranty on the structural make-up of our factory wheels and wheel repairs with a 30 day return policy.
- If you would like to return or exchange a OEM rim, tire or a wheel and tire set, please call us to obtain an RA (Return Authorization) before you install or mount the item in a vehicle.
- Installed, used or damaged rims, tires or wheel and tire packages are not returnable.
- Please ensure the wheel is well packaged as to protect it in shipping. We have no way of knowing if the damage occurred during shipping, therefore we will not issue credits on that damaged wheel.
- The RA (Return Authorization) reference number must be clearly visible on the shipping label.
- Shipping charges incurred in the return of an item will be the responsibility of the buyer.
- Special Orders are sold “Final Sale” and therefore not subject to any credit.
- A $40.00 dismounting and cleaning fee may be discounted from any credit due on a returned wheel and tire package.